Value-added Innovation

Founded in 2002, Tele-Presence is a leading call center solutions provider with proven expertise in customer contact solutions and business process outsourcing. We provide call center outsourcing and outbound call center services for organizations that require Excellent Interactions Every Time. Tele-Presence delivers both ongoing and on-demand contact center services to meet each client's business goals. These might include quick ramp-up of inbound call center services for crisis response support, data breach support, seasonal retail and political support. Unique in the industry, our project-based practice means we have immediate seat and agent capacity to ramp-up within days - instead of weeks or months.

Through our "Small Yet Big" approach, we offer our clients personalized services, rapid deployment of solutions and the flexibility of a small company, while maintaining the capabilities and processes delivered by larger companies.

Latest Generation Technology Platform

We are able to provide our clients with the best options because we've invested in the latest generation, state-of-the art technology platform. We've installed technology that lets us handle all of your customer services and telesales needs.

Tele-Presence Call Center

Accessible and Responsive

Tele-Presence management team is hands-on, high energy and dedicated. We have a top management team that embodies the unity and diversity that defines Tele-Presence. With over 40 years collective executive management experience, our clients are confident that solid decisions are made to facilitate the betterment of their business with Tele-Presence.

Retention

Key to our value and ability to deliver quality services, competitive positioning and revenue growth is our outstanding employee retention rate. With a 73% average annual retention rate in an industry that routinely posts retention rates of 29% or less, we are able to focus on providing value-added solutions, thereby remaining competitive without sacrificing the development of our employees.

Tele-Presence Value Add

Value-added Innovation

•Workforce Management

•Customized Applications

•Real-time Reporting

•CRM Systems

•Lead Lists